As part of its commitment to brand and talent development, another 11 employees, spanning from supervisors to directors of Express International Inc., completed the COPC Contact Center Management training.
The individual-level COPC Contact Center Management training improves customer experience operations based on the COPC Customer Experience (CX) Standard — the industry’s most highly recognized performance management system.
A graduation ceremony was held on Friday evening at Herdmanston Lodge and saw representatives from the Georgetown Chamber of Commerce and Industry (GCCI) and the American Chamber of Commerce & Industry Guyana (AMCHAM) in attendance.
The graduates are Sekou Belle, Sardass Dhanran, Nikisha Duke, Shaundell Manwell, Cadacie Morian, Kerwayne Perry, Sharon Singh, Donna Springer, Kenisha Welsh, Kwanza Hollingsworth, and Tremaine Baynes.
The company’s Chief Executive Officer (CEO) Ken Deocharran told the employees that they all made him proud.
In fact, he urged the graduates to pass on their knowledge to other employees in a bid to create new leaders and achieve the company’s goal of hiring 2000 persons.
The company is also aiming to be the first-ever Business Process Outsourcing (BPO) company in Guyana to receive its organizational-level COPC certification.
Earlier this year, Express International, one of Guyana’s fastest-growing BPO companies, announced a whopping $42 million for talent and brand development.